Heavy recovery, 24/7
Heavy Vehicle Recovery in Dubai: Trucks, Buses and Trailers
Heavy recovery is for trucks, buses and trailers that have broken down or crashed. Send your location, the vehicle type and its load on WhatsApp, and the dispatcher confirms what can be done and quotes before the job starts.
- Trucks and trailers
- Buses and coaches
- 24/7
Tell us five things
What the dispatcher needs
- The vehicle type and rough weight
- What it is carrying
- Your location and direction of travel
- Whether it is blocking a lane
- What is wrong: breakdown, crash, rolled or stuck
- What it is
- Recovery of vehicles over about 3.5 tonnes: trucks, buses, trailers and tankers, planned from the vehicle, its weight and its load.
- Where
- Anywhere in Dubai, from a home car park to a highway shoulder or a dune.
- When
- 24 hours a day, every day. Average arrival in Dubai is about 30 minutes.
- How to request
- WhatsApp your live location pin, or call +971 56 361 3657.
- What to send
- Vehicle type and rough weight, the load, your location and direction of travel, whether it blocks a lane, and what is wrong.
- What happens next
- The dispatcher confirms what can be done and sends a quote on WhatsApp before the job starts.
The basics
What is heavy vehicle recovery in Dubai?
Heavy vehicle recovery is the recovery of vehicles over about 3.5 tonnes: trucks, buses, trailers and tankers. These jobs need larger equipment than a car tow, so the dispatcher needs the vehicle type, weight and load before quoting.
What counts as heavy recovery?
Anything too big or too heavy for a car tow truck: lorries, tippers, tankers, container trailers, buses and coaches. A van or pickup is usually a normal job for our towing service.
What does the dispatcher need to know?
The vehicle type and rough weight, what it carries, where it is and which direction it faces, whether it blocks a lane, and what is wrong with it. That decides what is sent and whether the job needs special handling.
Safety first
What should I do at the scene of a truck or bus breakdown?
Switch on the hazard lights, put out the warning triangle only if it is safe to do so, and keep everyone well away from traffic. If anyone is hurt, call 999 first. After a crash, get the police report number before the vehicle is moved, because insurers ask for it.
Buses and passengers
With a bus or coach, passengers come first. Move everyone to a safe place away from the carriageway before anything else, then send your location.
Tankers and loads
Tell us what the vehicle is carrying, especially if it is liquid, hazardous or likely to shift. A load can change how a vehicle is recovered, and sometimes it has to be dealt with first.
What to send for heavy recovery
- 1Your live location pin and direction of travel
- 2The vehicle type and rough weight
- 3What it is carrying
- 4Whether it is blocking a lane
- 5What went wrong, and where it needs to go
What affects the price?
The weight of the vehicle and its load, how hard the recovery is, how far it has to go and how easy the site is to reach. You get the quote on WhatsApp before the job starts.
Is a van or pickup a heavy job?
Usually not. Vans, pickups and cars are a standard tow, and an electric or damaged car goes through car recovery. If you are unsure which one you need, send a photo and the dispatcher will tell you.
Frequently asked questions
What is the heaviest vehicle you can recover?
It depends on the vehicle, its load and where it is. Tell the dispatcher the type, rough weight and load, and they will say whether it can be done and how.
Can you help after a crash that involves the police?
Yes. Call 999 first if anyone is hurt. After a crash, the police report number is needed before a vehicle is moved. Send us the location once the scene is safe.
Do you work with company fleets?
Fleet operators can message us on WhatsApp to discuss what they need. We don't publish contract terms on this page.
What if my bus has passengers on board?
Get everyone out and to a safe place away from traffic first. Then send your location on WhatsApp or call.
My truck is blocking a lane. What should I do?
Switch on the hazard lights, place a warning triangle only if it is safe to walk there, and keep everyone well away from traffic. Then tell the dispatcher it is blocking a lane, because that changes how quickly the job is planned.
How fast can you arrive?
It depends on where you are and the traffic. The dispatcher gives you an ETA on WhatsApp once you share your location pin.
Quote before we start
Need heavy recovery right now?
The fastest way is WhatsApp: share your location pin, the vehicle and what happened. Or call the 24/7 line.
Open 24 hours, 7 days a week. English and Arabic spoken. About 30 minutes on average in Dubai. Desert and outer areas take longer.