Roadside help, 24/7
Roadside Assistance in Dubai: Battery, Tyre and Lockout Help
A technician comes to your car and fixes the problem where it stands, so you don't need a tow. We help with flat batteries, flat tyres, keys locked inside and empty tanks. WhatsApp your location and the dispatcher tells you what can be done.
- 24/7, every day
- Jump-start
- Tyre change
- Lockout
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- What it is
- A technician fixes a small problem where the car stands: flat battery, flat tyre, lockout or empty tank.
- Where
- Anywhere in Dubai, from a home car park to a highway shoulder or a dune.
- When
- 24 hours a day, every day. Average arrival in Dubai is about 30 minutes.
- How to request
- WhatsApp your live location pin, or call +971 56 361 3657.
- What to send
- Your location pin, the vehicle make and model, what happened, and a photo if it is safe to take one.
- What happens next
- The dispatcher sends a quote before the job starts, then a technician. If it cannot be fixed there, we tow the car.
Start here
Roadside fix or tow: which one do you need?
Call for roadside help when the problem can be fixed in a short visit: a flat battery, a flat tyre, keys locked inside or an empty tank. A tow is for a car that still won't move after a quick fix, or has a mechanical fault or crash damage. If you are not sure, send a message and the dispatcher will say which.
| Your problem | Usually the answer |
|---|---|
| Keys locked in the car | Roadside: lockout |
| Out of fuel | Roadside: fuel delivery |
| Flat tyre and you have a good spare | Roadside: tyre change |
| Dead or flat battery | Roadside: jump-start, or a new battery |
| Won't start even after a jump-start | Tow: the fault needs a workshop |
| Crash damage or a mechanical fault | Tow: the car shouldn't be driven |
The dispatcher confirms for your car. For tows see our towing service in Dubai.
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Jump-start
Car won't start? Start with a jump-start
A flat battery is the most common reason people call us, especially in summer. A technician brings a booster to your car and starts it where it is parked: at home, at the office or in a mall car park. If the battery is old, a replacement is the better fix.
How do I know it is the battery?
The engine cranks slowly or only clicks, the headlights are dim, the dashboard flickers when you turn the key, or the car was fine yesterday after a light was left on. Those are classic flat-battery signs.
What should I tell you?
The make, model and year, and whether the car has start-stop or is electric. Electric cars have a small 12V battery too, and it can go flat on its own.
Battery replacement
Does my car need a new battery?
Often, yes, if the battery is old, the case is swollen, the terminals are covered in white or green crust, or it goes flat again within hours of a jump. A fairly new battery that went flat because a light was left on usually revives with a jump-start. The technician decides on site.
| What you see | Usually means |
|---|---|
| Fairly new battery, flat after a light was left on | A jump-start usually works |
| Old battery, slow to crank for weeks | Replacement is likely |
| Swollen case, or white and green crust on the terminals | Replace it |
| Dies again within hours of a jump-start | Replace it, or check the alternator |
| Starts after a jump but the battery light stays on | Alternator problem, not just the battery |
Why do batteries fail so fast in Dubai?
Heat speeds up the chemical wear inside a car battery, and a parked car in the summer sun is much hotter than the air around it. Short trips make it worse, because the alternator never gets time to refill what the starter used. Start-stop systems cycle the battery many times a day. Batteries here often last fewer years than in cooler countries.
Is it the battery or the alternator?
If the car starts after a jump but the battery light stays on, or it stalls while driving, the alternator may not be charging the battery. A new battery won't fix that, and a mechanic should check the charging system.
Which battery does my car need?
It depends on the make, model and year. Cars with start-stop usually need an AGM or EFB battery, and some cars need the new battery registered with the car's computer. Send those details, say if the car is electric, and add a photo of the battery label if you can reach it. Ask the dispatcher whether the technician can take the old battery, because old car batteries must be recycled, never binned.
Flat tyre
Flat tyre: can you change it at the roadside?
Yes, if it is safe to do so and you have a good spare. Pull over as far from traffic as you can, switch on your hazard lights and get everyone out on the side away from the road. If the spare is flat or missing, or the wheel is bent, the car needs a tow instead.
What should I do while I wait?
Stay well back from the car, behind the barrier on a highway. Place a warning triangle behind the car on the traffic side only if it is safe to do so. A photo of the tyre helps the dispatcher decide before the technician leaves.
Lockout
Locked your keys in the car?
A technician can open the car without damaging the door or the lock. Send your location, the make and model, and whether the keys are inside. If the keys are lost altogether, you will also need a replacement key.
Will it damage my car?
The aim is to open it without damage. Say whether it is a push-start or smart-key car and whether it has an alarm, so the technician can plan. Keys left inside a running car are an emergency: if a child or pet is inside, call 999 first.
Out of fuel
Out of fuel: can you bring some?
Yes. Tell us whether your car takes petrol or diesel and where you are, and fuel is delivered to your car. If you put the wrong fuel in, don't start the engine: running it spreads the problem, and the car needs a tow.
Safety
Broken down on a Dubai highway? Do this first
Get to the hard shoulder if the car still moves, switch on your hazard lights, and get everyone out on the side away from traffic, behind the barrier. Then send us your live location pin on WhatsApp. On fast roads such as Sheikh Zayed Road, Al Khail Road, Sheikh Mohammed bin Zayed Road and Emirates Road, staying behind the barrier is the most important step.
- Hazard lights on. Ease onto the hard shoulder if the car will still move.
- Everyone out on the side away from the traffic, standing well back and behind the barrier if there is one.
- If you carry a warning triangle, put it behind the car on the traffic side, only if it is safe to walk there.
- If anyone is hurt, call 999 (police) or 998 (ambulance) first.
- Send us your live pin, the direction you were driving, the last exit or landmark you passed, and a photo of the car.
A live pin matters more on a highway than anywhere else, because two carriageways can be a few metres apart but several kilometres apart by road.
While you wait
How do I wait safely in the Dubai heat?
Stay in the shade if you can, keep water within reach and keep everyone together. From late May to September the heat is strong, so don't walk along the road looking for signal. If anyone feels dizzy, sick or confused, call 999 or 998 right away.
At a roadside, wait behind the barrier. In a car park, wait in the shade of the building or the car. Keep your phone charged and your WhatsApp thread open, and ask for an update whenever you need one.
What to send for roadside help
- 1Your live location pin
- 2Make, model and year of the car
- 3What is wrong: battery, tyre, lockout or fuel
- 4For a lockout: whether the keys are inside; for fuel: petrol or diesel
- 5A photo of the problem, if it is safe to take one
What affects the price?
The type of problem, and where you are. A jump-start differs from a battery replacement, and a tyre change differs from a lockout. You get the quote on WhatsApp before the job starts.
If the car turns out to need a workshop, the dispatcher will say so rather than sell you a fix that won't work. See towing for that case, or the main page for 24/7 car recovery in Dubai.
Frequently asked questions
What does roadside assistance cover?
Jump-starts and battery replacement, flat tyre changes, car lockouts and fuel delivery, plus similar quick fixes where the car stands. If the car cannot be fixed there, we can tow it instead.
How fast can someone reach me in Dubai?
Average arrival across Dubai is about 30 minutes, depending on traffic and where you are. Send your live location pin and the dispatcher gives you an ETA on WhatsApp.
Can you jump-start my car in a mall car park or at home?
Yes. A technician comes to the car wherever it is parked: at home, at the office, in a mall car park or at the roadside. Send your pin, and the level or bay number if it is an underground car park.
My car still will not start after a jump-start. What now?
Then the fault is probably not just a flat battery, and the car needs a workshop. We can tow it there. Tell the dispatcher what the car did when you tried to start it.
Will a lockout damage my car?
The aim is to open the car without damaging the door or the lock. Tell us the make and model, whether it is a push-start or smart-key car, and whether it has an alarm, so the technician can plan.
Can you bring petrol or diesel if I run out of fuel?
Yes. Tell us whether your car takes petrol or diesel and where you are. If you put the wrong fuel in, do not start the engine, because running it spreads the problem; the car then needs a tow.
Can you change a flat tyre on a highway shoulder?
If it is safe and you have a good spare, yes. Get everyone out on the side away from traffic first, and stay behind the barrier. If the spare is flat or missing, or the wheel is bent, the car needs a tow.
How much does roadside assistance cost?
There is no fixed price list because the problem and the place change the job. You get a quote on WhatsApp before we start, so you decide with the number in front of you.
Can I cancel if the car starts by itself?
Yes. Tell the dispatcher straight away. You can cancel free of charge before a technician is dispatched. After dispatch, fees may apply; the terms are on the terms and cancellation page.
Quote before we start
Need roadside help right now?
The fastest way is WhatsApp: share your location pin, the vehicle and what happened. Or call the 24/7 line.
Open 24 hours, 7 days a week. English and Arabic spoken. About 30 minutes on average in Dubai. Desert and outer areas take longer.